So much is changing in healthcare, and often the best choices are unclear. The change in medicine is not where my clients seem to struggle. Managing relationships, where they are called to constantly morph to adapt to new situations, is more challenging.

Managing relationships is much more than being friendly. It’s all about your ability to get the best out of others, to inspire and influence, to communicate and resolve conflict. Problem is, what works for one person may not work with another. So you have to be agile, willing to learn from your experiences and apply that learning to perform well in new situations.

I can’t tell you how many times I have heard a client say: “I can’t do that – it is not authentic.”  Flexing, modifying or adjusting your approach is not being inauthentic. You are being agile so you can really connect with the people involved and get results.

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  • The thoughts, beliefs and fears of others may not be the same as yours. The only way to find out what they are is to ask and listen.
  • Adapt your behavior to create connection. What do they need to feel understood and supported in this situation?
  • Flex your communication style to talk their language. If they get straight to the point, limit your explanations to the bare necessities, or risk loosing their attention!

The goal with emotionally intelligent awareness and thoughtfully considered actions is to improve outcomes. The benefit is connection and acceptance!

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